Refund policy

Refund Policy

We offer a 30-day return period. This means you have 30 days from the date of receipt of your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it — unworn, unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at lolnabil12345@gmail.com. Please note that returns must be sent to the address we provide. Items returned without a prior return request will not be accepted.

If you have any questions about returns, please contact us at lolnabil12345@gmail.com.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess and resolve the issue.

Exceptions / Non-Returnable Items Certain items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom-made items (e.g. special orders or personalised items), and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges Returning the item you received is the quickest way to obtain the item you want. Once the return is accepted, you may purchase the new item in a separate transaction.

European Union – 14-Day Right of Withdrawal Notwithstanding the above, if goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days without providing any reason. As described above, the item must be in the same condition in which you received it — unworn, unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds We will notify you once we have received and inspected your return, and inform you whether the refund has been approved. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please bear in mind that it may take some time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at lolnabil12345@gmail.com.